POLICIES
CANCELLATIONS
Any cancellation or reschedule made it less than 24 hours in advance will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved service, or $50 whichever is greater.
LATE ARRIVALS
If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
SERVICE ADJUSTMENTS
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
RETURNS & EXCHANGES
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs within 14 days. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. We can not offer a return or exchange on hair tools or custom-ordered hair extensions.
CHILDREN & PETS
For everyone's safety please do not bring pets with you to your appointment. We are kid-friendly.